Our Policies

Last Updated: 9.26.25

At A Touch of Color Makeup & Hair, we want every client to have a wonderful experience. To keep things running smoothly and ensure the best possible service, we kindly ask that you review the following policies before booking.

Booking

• Reservation Only: Services are by reservation only.
• Retainer Requirement: Bridal, Permanent Makeup, and Multi-Service bookings require a 50% retainer to reserve your appointment. For Shary’s services specifically, a retainer will be forfeited if less than 72 hours’ notice is given for cancellations.
• Correspondence: All details and correspondence must go through Shary at makeupbyss@gmail.com. While we understand the need for phone conversations, email ensures that everything is documented clearly.

Cancellation Policy

• Notice Requirement: A minimum of 48 hours’ notice is required for cancellations or rescheduling.
• Late Cancellations: Less than 48 hours’ notice will result in a 50% payment fee.
• No-Shows: Failure to show without notice will result in a 100% payment fee.
• Shary’s Services: Due to the size of her reservations, Shary requires 72 hours’ notice. Weddings, events, packages, multiple services, and permanent makeup also require a retainer, which will be forfeited if proper notice is not given.

Lateness Policy

• If a client arrives 10 minutes late, we may need to reschedule to keep our day running smoothly.
• If a client arrives 15 minutes or more late, they may be asked to reschedule. If rescheduling isn’t possible, only the portion of the service that can be completed within the remaining time will be provided.

Service Satisfaction

• If you are unsatisfied with any service, please email Shary at makeupbyss@gmail.com within 48 hours so we can resolve the issue. Please include photos so we can better address your concern.
• Refunds: We do not offer refunds.

Payments

• All payment types are accepted.
• Preferred method: Venmo.

Courtesy & Environment

• Kindly understand that our schedules are appointment-based and vital for the income of our service providers.
• Our studio is smoke-free and vape-free, and we ask the same courtesy when we are on location.

For rebooking or changes, please text your stylist or technician directly.
For service-related concerns or bridal/event details, email makeupbyss@gmail.com.